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Frequently Asked Questions

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Out of Stock products have run out of stock currently. You can place an enquiry and we will let you know how soon we will have them in ready stock. You can also place an advance order and we would be able to get you the products in 15-30 days of ordering (in most cases). Alternatively, you can send an Enquiry using the Add to Enquiry button on the respective product page or mail us on online_sales@metravi.com.
Please contact us on 9073384641 for any payment related issues. We will be happy to assist you with the payment processing for your order.
Please register your product at https://bit.ly/Metravi-Product-Registration. You can contact us on online_sales@metravi.com or Whatsapp us your issue along with relevant images and a video (showing the issue) on 9073384641, along with your purchase details (date of purchase, seller and invoice details). Warranty is offered on all Metravi products for a year (from date of purchase) against manufacturing defects only. Our warranty policy can be checked here.  Paid service, in case of void or invalid warranty is available even post-warranty period. Warranty is only against manufacturing defects. For user and other issues, paid service support  is available.
When you process an online payment through a payment gateway, sometimes you might face issues due to poor or drop in networks, server issues or other technical reasons. In case your payment shows as failed, please check if your card or bank has been charged. In case of no charge, try making the payment again. In case of a charged transaction at your end, please contact us as well as your bank and check regarding the same. Once we confirm that we have not received the money, you should get a refund from the bank directly within 4-8 hours. In any case, please feel free to contact Customer Care on 9073384641 for any payment related issues.

Usually the problem is emissivity. The portable is not the same wavelength as the on line instrument. You need to set the correct emissivity for both instruments...and it may not be the same value.

Infrared Thermometers measure the average temperature of it's field of view. The field of view will widen as the distance between the IR measuring device and the surface it's measuring increases. The orientation of the device to the surface being measured also affects the field of view. To get an accurate field of view, one should hold the device perpendicular to or 90° angle to the surface to be measured.
Infrared Thermometers are used to measure temperature of moving objects and objects that cannot be approached. The instrument measures the temperature of the object. We however, have more options like the following:
  • You can set the upper and lower limits of temperatures and see randomly if the temperature being measured exceeds the limits set.
  • The temperature can be recorded with respect to time.
  • You can capture the picture of the product with the temperature measured, written over them along with the time and date mentioned on it, to collect evidence.
  • A video can be recorded while monitoring temperature of the object over time.
  • You can transfer the temperature being measured to the PC and document it for future use.
  • The meters also have option to be used as a contact type temperature-measuring meter using a K type thermocouple.
  • You can record the maximum and minimum temperature that has been measured.
  • The emissivity can be adjusted to measure temperature of almost all types of materials.
Please call Customer Care on 9073384641 or email us on online_sales@metravi.com WITHIN 2 HOURS of your order confirmation, to enable us to make the required changes to your invoice. Once we have despatched your order, we will be unable to make any changes or revisions to the invoice.

If the scale is tightly bonded to the steel it will usually have no effect because it is the same temperature as the hot target. However, if the scale breaks loose it will cool and cause a cold spot on the target. If the instrument is a single wavelength instrument it will indicate a low temperature. If the instrument is a two color and only a portion of the spot is filled with the cold scale it usually will not affect the temperature indication.

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