Can I pay using an International Credit Card?
Richa2021-05-15T00:01:01+05:30Please contact us for paying using an International Credit Card. We have a PayPal account and will facilitate as and when required.Can I order products on COD (Cash on delivery) basis?
Richa2021-05-14T23:57:00+05:30We are sorry, we accept only prepaid orders currently. There are various ways you can pay for your purchase, including Credit Card, Debit Card, NEFT/RTGS/IMPS and Wallets, via fully secure payment gateways. All online transactions on our website are 100% secure.Can I get replacement for a product which is not working?
Richa2021-05-14T23:54:10+05:30We will provide free of cost replacement of the product or authorise and accept a return only within Seven (7) days after the product has been delivered from our end. The warranty is only in effect if 1) Model No. of item supplied is not same as the model no. of item ordered (as mentioned on the Metravi Website). 2) The item has any MANUFACTURING DEFECT and these defects can be replicated at our service location and verified mutually. Our complete Returns Policy is available here. Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. Acceptance of package would imply checking and confirmation of correct and complete product set received in new and intact condition.Can I get a GST Invoice for my order/purchase?
Richa2021-05-14T23:50:21+05:30All invoices for our products are GST invoices. In case you are a GST registered individual or company and require the GST invoice for claiming GST ITC (GST Input Tax Credit), then you need to FILL UP your company name, registered billing address and GSTIN, without fail, BEFORE placing your order and paying for the same. Once the Invoice is issued against the order, we are unable to change any details, including GST requirements for the same.Do you charge GST (Goods & Services Tax)?
Richa2021-05-14T23:47:41+05:30Yes. GST is applicable and chargeable @18% on all our products. The pricing shown on our products is inclusive of the GST and the breakup would be available when you checkout. All orders invoiced would carry the break up and the details of the GST charged. GSTIN Invoice would be shared with your package. In case business GSTIN is provided with your address at the time of checkout, you may claim Input Tax for the purchase.Will I be charged anything more than the rates displayed?
Richa2021-05-14T23:44:59+05:30The given rates include any applicable shipping charges and 18% GST for all our products. There will be no charge over and above the given amount.
How to order a product which is “Available On Backorder”?
Richa2021-05-14T23:42:21+05:30Products available on backorders are currently out of stock but fresh inventory is expected soon.
You may place an order and we would be able to despatch the order within 15-30 days in most cases.
Alternatively, you can place an enquiry using the Add to Enquiry button on the product page and we will let you know how soon we will have ready availability for the respective product.
